Junior Support Specialist

Job Summary

A company is looking for a Junior Support Specialist to start their journey in customer support.

Key Responsibilities

• Respond to and resolve transactional queries from customers via email
• Escalate advanced or complex queries to appropriate internal channels
• Continuously improve knowledge of products and participate in team meetings to enhance processes

Required Qualifications

• 0-2 years of experience in customer support or a customer-centric role
• Proficient English speaker
• Ability to work remotely and communicate across different time zones
• Strong interest in helping people and improving personal skills
• Investigative mindset with a willingness to think outside the box