Licensed Clinical Operations Manager

Job Summary

A company is looking for a CIR Operations & Provider Support Manager.

Key Responsibilities

• Lead initiatives to optimize the delivery and coordination of Critical Incident Response (CIR) services across multiple teams
• Monitor post-incident customer satisfaction and identify trends for service improvement
• Facilitate CIR provider case consultation forums and create Standard Operating Procedures (SOPs) for service delivery workflows

Required Qualifications

• Master's degree with an active clinical license required; CEAP certification preferred
• 5+ years of professional experience in program operations or provider performance management, preferably in mental health or healthcare settings
• Strong understanding of Critical Incident Response protocols and experience managing provider networks
• Experience analyzing performance and quality metrics to drive decisions
• Experience in managing or supporting networks of 1099 providers is strongly preferred