Member Engagement Team Lead

Job Summary

A company is looking for a Lead, Member Engagement Specialist to oversee team performance and support member engagement initiatives.

Key Responsibilities

• Mentor and lead the team on best practices while identifying training opportunities
• Handle escalated calls, ensuring all requests are tracked and resolved
• Generate and compile reports related to contact center and agent performance

Required Qualifications

• A high school diploma
• At least 3 years of experience in an inbound/outbound call center
• Must be available to work a varying schedule on a rotating basis
• Prior experience as a Subject Matter Expert (SME) or Lead preferred