Service Desk Administrator

Job Summary

A company is looking for a Service Desk Administrator to provide technical support and manage service tickets in a hybrid work environment.

Key Responsibilities

• Troubleshoot and resolve technical issues for end users
• Manage the Service Desk ticketing and change management systems
• Maintain and improve documentation in the internal Knowledge Base

Required Qualifications

• Strong experience supporting Windows and macOS environments
• Familiarity with Microsoft Active Directory and Azure AD
• Hands-on experience with Microsoft 365, Intune/Endpoint Manager
• Working knowledge of networking fundamentals (DNS, DHCP, etc.)
• Experience deploying and imaging workstations and supporting wireless networks