Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for customers, fostering strong relationships and advocating for their needs
• Lead Executive Business Reviews and conduct product demos to demonstrate value
• Monitor customer health metrics to identify risks and opportunities, ensuring engagement and retention

Required Qualifications

• 4-5 years of experience in customer success, account management, or related fields, preferably in a SaaS or cybersecurity environment
• Familiarity with cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys) and experience with enterprise application management
• Demonstrated ability to build and maintain strong customer relationships
• Proven experience in managing multiple accounts and projects effectively
• Technical expertise in addressing customer issues and delivering training sessions