Mental Health Customer Service Representative

Job Summary

A company is looking for a Mental Health Customer Service Rep II (Remote).

Key Responsibilities

• Coordinate testing services for patients by reviewing documentation and ensuring timely processing
• Communicate with healthcare providers and patients regarding insurance eligibility and test information
• Manage assigned work independently while collaborating across departments to enhance service delivery

Required Qualifications, Training, and Education

• High School diploma or equivalent with 3 years of relevant experience, or an associate/bachelor's degree with 1 year of experience
• Fluency in Spanish is preferred
• PC experience including familiarity with Excel, Word, Internet, and email
• Ability to manage multiple tasks simultaneously under pressure
• Experience in a customer service role within a healthcare setting is advantageous