Senior Customer Support Specialist

Job Summary

A company is looking for a Sr. Customer Support Specialist - Tier 2.

Key Responsibilities

• Deliver Tier 2 customer support via ticket, phone, and video conferencing, providing chat support during peak times
• Mentor Tier 1 team members and troubleshoot complex issues related to the company's products and hardware
• Collaborate with internal teams to resolve technical issues and maintain customer communication regarding ticket progress

Required Qualifications

• Bachelor's degree preferred
• 2+ years of relevant experience in customer support or technical roles
• Basic understanding of SQL and proficiency in Microsoft Excel
• Experience in a SaaS environment preferred
• Hands-on experience supporting technical environments including web browsers and point-of-sale systems