Scaled Customer Success Manager

Job Summary

A company is looking for a Scale Customer Success Manager.

Key Responsibilities

• Coach customers using 1:1 and 1:many playbooks in a pooled Customer Success model
• Conduct group webinars to educate customers and address use-case challenges
• Collaborate with various teams to enhance customer experience and secure renewals

Required Qualifications

• 2-3 years of customer-facing experience (e.g., Customer Success, Training, Account Management, or Support)
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Experience in both 1:1 and group customer presentations
• Strong prioritization skills and strategic execution capabilities
• Creative problem-solving approach and proactive mindset