Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Mid Market) to enhance customer satisfaction and retention.

Key Responsibilities

• Develop and maintain strong relationships with midmarket customers, serving as their primary contact
• Guide customers through onboarding and solution implementation to ensure a positive experience
• Monitor customer health metrics and proactively address issues to ensure satisfaction

Required Qualifications

• 3+ years of experience in Customer Success or Account Management in a SaaS cybersecurity company
• Solid understanding of cybersecurity concepts and industry trends
• Experience with customers larger than 1000 employees and greater than $100,000 in annual recurring revenue
• Proven ability to build and maintain strong customer relationships
• Proficiency with Salesforce, Atlassian products, and Zendesk is a plus