Network Technician

Job Summary

A company is looking for a Network Technician.

Key Responsibilities

• Manage inbound calls from customers and provide high standards of customer service
• Document service issues reported during calls and escalate to higher-level support as needed
• Collaborate with internal teams to assist with customer trouble resolution

Required Qualifications

• High School Diploma/GED with 1+ years of relevant technical support experience
• Experience in a technical support role such as NOC, IT Helpdesk, or Service Desk
• Knowledge of core TCP/IP networking skills, routing, and switching
• Ability to work on rotating shifts and/or on-call rotations
• Experience with network monitoring software is a plus