Onboarding Specialist

Job Summary

A company is looking for an Onboarding Specialist to ensure new customers are effectively integrated into their platform.

Key Responsibilities

• Deliver customer training through various communication methods
• Manage onboarding schedules and meet deadlines for customer integration
• Identify customer needs and provide solutions to enhance their onboarding experience

Required Qualifications

• 1-2 years of experience in a KPI and SLA driven environment, preferably in a SaaS company
• Experience managing projects through their entire life cycle
• Proficiency with CRM tools and standard corporate productivity software
• Strong organizational skills and ability to work under pressure
• Passion for customer satisfaction and solution-focused outcomes