Operations Technician

Job Summary

A company is looking for an Operations Technician to support their life and safety customers in a remote environment.

Key Responsibilities

• Monitor and maintain the transport network, including opening trouble tickets and coordinating repairs
• Analyze network events, identify critical issues, and ensure network reliability
• Provide Tier I/II support and assist technicians during restoration activities in a 24x7 environment

Required Qualifications

• Associate's degree or equivalent education and relevant experience
• 3+ years of related experience in telecommunications or a similar role
• Experience in customer-facing roles within a telecommunications company
• Extensive knowledge of TDM and IP-based voice and data services
• Ability to work collaboratively in a fast-paced environment