Oregon Licensed Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist II.

Key Responsibilities

• Deliver superior customer service and resolve first and second-tier service requests via telephone, email, or in person
• Perform initial issue analysis, ticket routing, escalation, and documentation of troubleshooting steps
• Collaborate with IT teams to maintain security and improve procedures related to client service requests

Required Qualifications, Training, and Education

• High school diploma or GED required; associate degree in Information Technology preferred
• MCP in Desktop Applications or Operating Systems required or to be obtained within one year of employment
• Three to six years of experience in Information Technology or a related field
• Healthcare experience recommended; postgraduate training in systems administration preferred
• ITIL Foundations Certification preferred