PATIENT COORDINATOR (REMOTE) ACCESSNURSE

About the position

The Patient Coordinator (PC) at AccessNurse serves as the first point of contact for patients seeking medical assistance. This non-clinical role requires building trust with patients while accurately documenting their needs before they speak with a nurse. The position is remote, offering both full-time and part-time opportunities, with a focus on providing exceptional customer service in a supportive work environment.

Responsibilities
• Serve as the first point of contact for patients seeking medical assistance.
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• Build trust and rapport with patients using customized scripting.
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• Accurately document patient needs prior to nurse interaction.
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• Handle inbound calls and provide empathetic support to patients.
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• Maintain confidentiality and adhere to HIPAA regulations.
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• Follow scripted information while interacting with patients.
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• Escalate situations as necessary and defuse conversations when needed.

Requirements
• High School Diploma or GED required; Associate’s Degree preferred.
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• 1+ years of customer service experience required.
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• 1-2 years of healthcare experience desired.
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• Inbound call center experience preferred.
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• Experience in a medical office/clinic or as a first point of contact in customer service preferred.
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• Ability to type a minimum of 25 words per minute.
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• Excellent organizational and computer skills with the ability to multi-task.
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• Strong listening and comprehension skills to extract key information from patients.
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• Professional and courteous telephone voice.
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• Dependable, reliable, and trustworthy.
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• Detail-oriented with the ability to accurately process and document information.
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• Ability to follow scripted information and receive feedback on performance.
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• Bilingual candidates must converse in Spanish and document in English simultaneously.

Nice-to-haves
• Experience in a call center environment.
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• HIPAA experience is a plus.

Benefits
• Competitive pay and incentives.
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• Medical, dental, vision, and life insurance eligibility after 30 days of employment.
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• 401(k) plan with discretionary matching funds available.
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• Career growth opportunities.
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• Employee discounts on car rentals, electronics, and apparel.
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• Employee LiveWell program for health and well-being.
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• $500 Employee Referral Bonus with no cap.