Patient Engagement Specialist

Job Summary

A company is looking for a Patient Engagement Specialist III to enhance customer acquisition and retention through service-oriented interactions.

Key Responsibilities

• Engage with potential members through outbound calls and process new member referrals
• Verify member information, explain services, and manage incoming inquiries
• Research member history and assist with enrollment and retention efforts

Required Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree in a health-related field preferred
• Two or more years of relevant professional experience
• EHR/CRM experience preferred
• Experience working with the senior population in health service settings is preferred
• Ability to work flexible hours and independently in a virtual environment