Product Operations Manager

Job Summary

A company is looking for a Product Operations Manager, Integrations.

Key Responsibilities

• Triage and troubleshoot issues related to payroll provider integrations, collaborating with product and engineering teams
• Review operational processes to identify automation opportunities and reduce friction in 401(k) money movement
• Proactively monitor issues using dashboards to resolve potential customer problems

Required Qualifications

• 3-5 years of experience in technical onboarding, product operations, customer support, or a related technology role
• Experience working cross-functionally in a fast-paced environment to resolve complex issues
• Knowledge of integration technologies (APIs, SFTP) and analytical tools (SQL, Excel)
• Ability to advocate for customer needs and demonstrate customer empathy