Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer.

Key Responsibilities

• Support customers throughout the lifecycle of client engagements
• Develop and maintain the Product Support multi-tier playbook and knowledge base
• Collaborate with internal teams and external customers to resolve time-sensitive issues

Required Qualifications

• Client service orientation with an understanding of client needs
• Familiarity with customer operational support systems such as Jira, Zendesk, or Salesforce
• Ability to manage multiple tasks and projects effectively under pressure
• Curiosity and initiative in exploring new AI tools and workflows
• Flexible attitude and consultative mindset to adapt to changing environments