Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist who is eager, resourceful, and results-oriented with a strong customer-first mindset.

Key Responsibilities

• Respond to customer queries via chat, email, and phone, troubleshooting a range of issues
• Guide users through platform features and escalate technical problems as needed
• Collaborate with teammates to improve workflows and contribute to internal process improvement projects

Required Qualifications

• 1-3 years of experience in a technical support or customer-facing role (SaaS, IT, or investigative tools preferred)
• Comfort using help desk and communication platforms like Intercom, Zoom, or Zendesk
• Proactive attitude with a natural curiosity and problem-solving mindset
• Ability to multitask and manage multiple conversations and tasks simultaneously
• Prior experience as an investigator or intelligence analyst is a plus