Job Summary
A company is looking for a Production Support Engineer to provide technical support and resolve complex issues related to their SaaS products.
Key Responsibilities
- Provide prompt and effective technical support to customers, addressing time-sensitive issues
- Troubleshoot and resolve complex customer issues related to Ruby-based products and services
- Document customer interactions and assist in creating technical documentation
Required Qualifications
- Bachelor's degree in Computer Science or a related field
- Minimum 2 years of experience in a related position
- Solid experience in providing technical support for full stack applications or services
- Strong knowledge of Ruby and JavaScript programming languages
- Familiarity with web development frameworks and relational databases, particularly SQL (PostgreSQL)
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