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Production Support Engineer

7/4/2025

No location specified

Job Summary

A company is looking for a Production Support Engineer to provide technical support and resolve complex issues related to their SaaS products.

Key Responsibilities
  • Provide prompt and effective technical support to customers, addressing time-sensitive issues
  • Troubleshoot and resolve complex customer issues related to Ruby-based products and services
  • Document customer interactions and assist in creating technical documentation
Required Qualifications
  • Bachelor's degree in Computer Science or a related field
  • Minimum 2 years of experience in a related position
  • Solid experience in providing technical support for full stack applications or services
  • Strong knowledge of Ruby and JavaScript programming languages
  • Familiarity with web development frameworks and relational databases, particularly SQL (PostgreSQL)

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