Program Manager, Digital Success

Job Summary

A company is looking for a Program Manager, Digital Success.

Key Responsibilities

• Manage day-to-day operations of the Customer Success Platform to ensure strong adoption across the team
• Develop enablement assets to assist Customer Success Managers in supporting their clients
• Analyze engagement and performance data to inform team priorities and improve customer engagement strategies

Required Qualifications

• 2-4 years of experience in Program Management, Customer Success Operations, or Enablement, preferably in a SaaS or startup environment
• Familiarity with systems like Salesforce, HubSpot, or Catalyst
• Proven ability to manage processes and tools effectively
• Strong ownership mindset with a focus on identifying and solving operational challenges
• Experience with digital success or scaled engagement programs is a plus