Program Manager, Dispute Experience

Job Summary

A company is looking for a Program Manager, Dispute Experience.

Key Responsibilities

• Own and improve process documentation, acting as a subject matter expert in dispute resolution
• Analyze data to identify areas of friction and drive improvements to key metrics
• Partner with cross-functional teams to execute on agent improvement opportunities and support new product launches

Required Qualifications

• 6+ years of experience in product operations, program management, or similar analytical roles in financial services
• 3+ years of experience with Card Issuer Dispute Operations (Reg E and/or Reg Z)
• Knowledge of dispute fraud types and mitigation tactics
• Foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
• Experience working with cross-functional teams in building operations processes and systems