Job Summary
A company is looking for a Quality Assurance Specialist to support and enhance the performance of process servers.
Key Responsibilities:
- Provide support, training, and education to underperforming process servers based on key metrics
- Communicate directly with process servers to offer coaching and meaningful feedback
- Review reports daily and engage with disengaged servers to identify and resolve performance issues
Qualifications:
- Experience in training and/or coaching
- High school diploma or GED required
- Familiarity with legal processes is a plus
- Experience and proficiency with Microsoft Office (Word, Excel)
- Ability to analyze processes and make recommendations for improvements
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