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Quality Assurance Specialist

5/28/2025

No location specified

Job Summary

A company is looking for a Quality Assurance Specialist to support and enhance the performance of process servers.

Key Responsibilities:
  • Provide support, training, and education to underperforming process servers based on key metrics
  • Communicate directly with process servers to offer coaching and meaningful feedback
  • Review reports daily and engage with disengaged servers to identify and resolve performance issues
Qualifications:
  • Experience in training and/or coaching
  • High school diploma or GED required
  • Familiarity with legal processes is a plus
  • Experience and proficiency with Microsoft Office (Word, Excel)
  • Ability to analyze processes and make recommendations for improvements

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