Quality Assurance Supervisor

Job Summary

A company is looking for a Quality Assurance Supervisor for the Ambulatory Contact Center.

Key Responsibilities

• Develop and implement coaching plans and quality assurance processes, including monitoring and assessing key performance indicators
• Collaborate with other departments to identify and implement process improvements for customer satisfaction and operational efficiency
• Provide ongoing training and coaching to frontline staff while ensuring accountability for performance metrics

Required Qualifications

• 2-3 years of Contact Center experience in a supervisory role required
• 1-2 years of Healthcare experience strongly preferred
• Bachelor's Degree in Business Administration and Management preferred, with consideration for experience in lieu of a degree
• Quality Assurance supervisor experience strongly preferred
• Proficiency in Microsoft Office Suite and Contact Center Software