Radiology Customer Support Representative

Job Summary

A company is looking for a Radiology Customer Support Representative to provide support to clients and facilities through effective communication and issue resolution.

Key Responsibilities

• Assist client facilities with issues related to case transmissions, user errors, and account management
• Handle inbound calls, support emails, and chats while documenting all actions and communications
• Prioritize and escalate issues as necessary, maintaining communication with clients and internal staff

Required Qualifications

• Bachelor's degree preferred; biology coursework required
• A minimum of 1 year of healthcare work experience may substitute for education
• At least 100 hours of work, volunteer, or shadowing experience in the healthcare field required
• Experience in a direct patient care environment preferred
• Basic understanding of medical terminology and general medical knowledge