Real-Time Coordinator

Job Summary

A company is looking for a Healthcare - Real Time Coordinator.

Key Responsibilities

• Manage real-time and intraday resource allocation across Voice, Email, and Messaging/Chat lines of business
• Monitor incoming volumes and adjust schedules to ensure optimal service delivery
• Collaborate with management to analyze performance and assist with reporting and time tracking

Required Qualifications

• Work experience in an Analyst position
• Experience using CX platforms, preferably Zendesk
• Basic proficiency in Google Sheets/Microsoft Excel
• Ability to learn and master new systems quickly
• Strong work ethic and collaborative mindset