Remote Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, including patient inquiries and appointment scheduling
• Document and relay patient information according to Practice guidelines and provide detailed appointment confirmations
• Participate in training sessions, assist in training new personnel, and identify process improvements to enhance patient experience

Required Qualifications

• High School diploma or GED is required
• Ability to explain complex healthcare issues with empathy and concern
• Strong computer skills and proficiency in Microsoft Office applications
• Experience using multiple advanced communication tools
• Effective interpersonal skills to work in a diverse team environment