Remote Technical Support Supervisor

Job Summary

A company is looking for a Technical Customer Support Remote Supervisor.

Key Responsibilities

• Delivers remote post-sale troubleshooting and diagnostic support services
• Ensures that all products and services function properly
• Resolves technical support inquiries through onsite and/or remote first-level support representatives

Required Qualifications

• Experience in technical support or customer service roles
• Ability to work remotely and manage a team effectively
• Knowledge of troubleshooting and diagnostic techniques
• Familiarity with customer relationship management (CRM) tools
• Relevant technical certifications may be preferred