Research and Resolution Specialist

Job Summary

A company is looking for a Research and Resolution I role.

Key Responsibilities

• Handle critical inquiries and issues throughout the resolution lifecycle
• Conduct research and analysis on complex product/service change requests
• Develop training resources and programs to enhance client service delivery

Required Qualifications

• Bachelor's Degree in a related field or equivalent experience
• Five years of experience in client relationship management or product support in the Financial Industry
• Project management experience preferred