Job Summary
A company is looking for a Root Cause Analyst - Customer Care.
Key Responsibilities
- Build and maintain current and historical reporting of various data models
- Provide monthly formalized assessments of process improvement discoveries and trends
- Perform or assign root cause analysis assignments based on data-driven insights
Required Qualifications
- Minimum of 3 years' relevant work experience in root cause analysis, data analysis, or business intelligence
- Experience in uncovering the root cause for enterprise-level issues
- Working knowledge of Lean Six-Sigma best practices
- Proficiency with Microsoft Office suite, particularly SharePoint, Visio, Excel, Access, and PowerPoint
- Bachelor's degree in Business or related field preferred
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