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Root Cause Analyst

6/21/2025

Remote

Job Summary

A company is looking for a Root Cause Analyst - Customer Care.

Key Responsibilities
  • Build and maintain current and historical reporting of various data models
  • Provide monthly formalized assessments of process improvement discoveries and trends
  • Perform or assign root cause analysis assignments based on data-driven insights
Required Qualifications
  • Minimum of 3 years' relevant work experience in root cause analysis, data analysis, or business intelligence
  • Experience in uncovering the root cause for enterprise-level issues
  • Working knowledge of Lean Six-Sigma best practices
  • Proficiency with Microsoft Office suite, particularly SharePoint, Visio, Excel, Access, and PowerPoint
  • Bachelor's degree in Business or related field preferred

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