Sales Support Specialist

Job Summary

A company is looking for a Sales Support Specialist to provide exceptional support to B2B customers.

Key Responsibilities:

• Manage customer accounts, including order processing, pricing accuracy, and delivery performance
• Implement customer service strategies to improve efficiency and enhance the customer experience
• Act as the liaison between customers and marketing/sales teams while coordinating with Logistics and Operations for timely deliveries

Qualifications:

• High School Diploma or equivalent required; Bachelor's degree preferred
• Minimum of 5 years of customer service experience in a B2B environment, preferably in manufacturing or industrial sectors
• Experience with Oracle or similar ERP systems is strongly preferred
• Ability to lead customer-facing meetings independently with minimal supervision
• Strong organizational and data entry skills, with the ability to multitask in a fast-paced environment