Seasonal Member Service Specialist

Job Summary

A company is looking for a Member Service Specialist (Seasonal) to provide support to members, pharmacies, and doctors' offices in a remote setting.

Key Responsibilities

• Receive incoming calls or emails regarding medication and benefits inquiries
• Investigate and resolve member inquiries or escalate to the appropriate team member
• Adhere to standard operating procedures and training guidelines specific to HIPAA

Required Qualifications

• High School Diploma or GED
• 1 year of customer service experience
• Must be eligible to work in the United States without sponsorship
• Must have a suitable home office setup that meets required standards
• Strong PC skills with the ability to navigate multiple software systems