Senior Account Manager

Job Summary

A company is looking for a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) Team.

Key Responsibilities

• Provide consultative support and lead implementation for the G&A solution tailored to Scholarship Granting Organizations
• Build and maintain strong client relationships through proactive outreach and exceptional customer service
• Manage escalated client issues and collaborate with internal teams to ensure operational excellence and compliance

Required Qualifications

• Bachelor's degree in business or related field, or equivalent experience
• Minimum of two years in a customer service or account management role preferred
• Advanced proficiency in Microsoft Excel and strong knowledge of Microsoft Office suite
• Experience with integrated AI tools for optimizing workflows and client interactions
• Extensive understanding of the FACTS Grant & Aid solution