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Senior Customer Service Representative

7/2/2025

No location specified

Job Summary

A company is looking for a Senior Customer Service Representative to provide exceptional support to customers in a remote setting.

Key Responsibilities
  • Review and research incoming healthcare claim calls from providers, verifying necessary data for processing
  • Document required information and communicate with providers to resolve issues effectively
  • Meet performance goals related to efficiency, accuracy, quality, and attendance while assisting members with their inquiries
Required Qualifications
  • High School Diploma / GED or equivalent work experience
  • Must be 18 years of age or older
  • 6+ months of work-at-home experience
  • 6+ months of customer service experience or 1+ years in a medical/standard office setting, call center, or phone support role
  • Working knowledge of computers and the ability to learn new systems

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