Senior Customer Success Manager

Job Summary

A company is looking for a Senior Strategic Customer Success Manager.

Key Responsibilities

• Build and maintain strong relationships with customers to understand their needs and provide tailored solutions
• Collect customer feedback to influence product development and identify upsell opportunities
• Collaborate with cross-functional teams to align Customer Success initiatives with business objectives

Required Qualifications

• 4+ years of experience in Customer Success or Account Management
• Expertise in managing top-tier client portfolios and optimizing customer journeys
• Strong executive presence for meaningful business discussions
• Proficiency in CRM systems and data analytical skills
• Previous client-facing experience in the multifamily or prop-tech industry