Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Build trusted relationships with named accounts through consultative solutioning to achieve talent and business objectives
• Monitor product adoption and provide industry knowledge to drive customer engagement
• Collaborate with internal teams to enhance customer experience and identify growth opportunities

Required Qualifications

• Minimum 5 years of customer-facing experience, preferably in B2B SaaS or HR
• At least 3 years in enterprise account or relationship management
• Proven track record of overachieving goals for 2 of the last 3 years
• A people-first and growth mindset
• Experience working independently in a remote, fast-growth environment