Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to manage a strategic portfolio of customers and drive product adoption and retention.

Key Responsibilities

• Manage a diverse portfolio of high-potential customers in the Growth segment
• Leverage product usage data to inform proactive engagement strategies and drive renewals
• Collaborate cross-functionally to advocate for customer needs and influence internal strategy

Required Qualifications

• 4+ years of experience in Customer Success or Account Management in SaaS, with 2+ years in a strategic role
• Experience managing complex customer portfolios with a consultative approach
• Proficiency with tools like Salesforce and Gainsight
• Strong cross-functional collaboration skills and ability to influence strategies
• Authorized to work lawfully in the United States without immigration sponsorship