Senior Customer Support Specialist

Job Summary

A company is looking for a Sr. Customer Support Specialist - Tier 2.

Key Responsibilities

• Deliver Tier 2 customer support via ticket and phone/video conferencing channels, providing chat support during peak periods
• Serve as a mentor to Tier 1 team members, contributing to team growth and customer satisfaction
• Collaborate with internal teams to resolve technical issues and maintain awareness of support SLAs

Required Qualifications

• Bachelor's degree preferred
• 2+ years of relevant experience in customer support or technical roles
• Basic understanding of SQL required; ability to write simple queries
• Proficient in Microsoft Excel, including advanced features
• Prior experience in a SaaS environment preferred