Senior Customer Support Specialist

Job Summary

A company is looking for a Sr. Customer Support Specialist - Tier 2.

Key Responsibilities

• Deliver Tier 2 customer support via ticket and phone/video conferencing channels, providing chat support during peak periods
• Serve as a mentor to Tier 1 team members, contributing to overall team growth and customer satisfaction
• Collaborate cross-functionally to resolve technical issues and maintain customer communication regarding ticket progress

Required Qualifications

• Bachelor's degree preferred
• 2+ years of relevant experience in customer support or technical roles
• Basic understanding of SQL; ability to write simple queries
• Proficient in Microsoft Excel, including advanced features
• Hands-on experience supporting technical environments, including web browsers and point-of-sale systems