Senior D365 Business Analyst

Job Summary

A company is looking for a Sr. D365 Business Analyst.

Key Responsibilities

• Lead the analysis, design, and optimization of CRM solutions
• Collaborate with stakeholders to capture requirements and document business processes
• Negotiate with business to maintain out-of-the-box functionality and write functional user stories

Required Qualifications

• 10+ years of experience in requirements gathering and process flow
• Experience in conducting workshops with Business & IT collaborators
• Deep functional expertise in D365 CE modules, including Customer Service and Field Service
• Understanding of D365 integration with external sources and third-party applications
• Experience with Agile methodology and tools like Jira or DevOps studio