Senior Director of Client Success

Job Summary

A company is looking for a Sr. Director, Client Success.

Key Responsibilities

• Manage operations for key strategic accounts and serve as the point person for post-sale client requests
• Mentor and coach a team of Associate Client Success Managers and Client Success Managers
• Develop and maintain strong customer relationships through exceptional client service and performance analysis

Required Qualifications

• 8+ years of experience in a Client Success role within the programmatic industry
• Extensive people management experience in account management or client success
• Strong knowledge of the ad-tech ecosystem and digital advertising landscape
• Proven track record of success in managing customer relationships and strategic business reviews
• Ability to build strong relationships with internal and external stakeholders