Job Summary
A company is looking for a Senior Knowledge Management Specialist.
Key Responsibilities:
- Maintain and update a public-facing Help Center with 700+ articles, ensuring content relevance and accuracy
- Collaborate with Product Managers and Product Marketing Managers to create and publish documentation aligned with product releases
- Identify content gaps and optimize Help Center search functionality to improve user experience and reduce missed searches
Required Qualifications:
- Bachelor's degree or equivalent experience in Technical Writing, Communications, or a related field
- 5+ years of experience in authoring and managing public-facing technical documentation
- Experience maintaining a large Help Center with a focus on content quality
- Proficiency with knowledge management tools such as Zendesk, Intercom, or Confluence
- Strong analytical skills with experience in using data to optimize content and improve search performance
Comments