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Senior Knowledge Management Specialist

7/8/2025

N/A

Job Summary

A company is looking for a Senior Knowledge Management Specialist.

Key Responsibilities:
  • Maintain and update a public-facing Help Center with 700+ articles, ensuring content relevance and accuracy
  • Collaborate with Product Managers and Product Marketing Managers to create and publish documentation aligned with product releases
  • Identify content gaps and optimize Help Center search functionality to improve user experience and reduce missed searches


Required Qualifications:
  • Bachelor's degree or equivalent experience in Technical Writing, Communications, or a related field
  • 5+ years of experience in authoring and managing public-facing technical documentation
  • Experience maintaining a large Help Center with a focus on content quality
  • Proficiency with knowledge management tools such as Zendesk, Intercom, or Confluence
  • Strong analytical skills with experience in using data to optimize content and improve search performance

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