Senior Manager, Customer Support

Job Summary

A company is looking for a Senior Manager, Customer Support (Cloud / Technical).

Key Responsibilities

• Manage the Customer Support team to meet or exceed customer support OKRs
• Mentor Customer Support Managers and hold regular meetings to triage customer issues
• Address support issues from customers to resolution via phone and remote desktop support

Required Qualifications

• College diploma or bachelor's degree in a technology-related field or equivalent work experience
• Prior leadership or supervisory experience
• 5-7 years of software support experience
• Experience with Microsoft Windows, IIS, SQL Server, and Microsoft Azure