Job Summary
A company is looking for a Senior Manager, End User Productivity & Automation to lead their global IT support experience.
Key Responsibilities
- Lead and mentor a high-impact global support team to foster a culture of ownership and accountability
- Drive automation and AI adoption to transform support delivery through innovative solutions
- Establish and monitor KPIs for operational health, guiding decisions with data-driven insights
Required Qualifications
- 10+ years in IT support or end-user services, with 5+ years in a leadership role managing global remote teams
- 4+ years of hands-on experience using ServiceNow for automation, reporting, and workflow design
- Experience applying AI/GenAI tools to IT support workflows or data analysis
- Proven ability to analyze complex datasets to inform service improvement strategies
- Strong automation mindset with experience deploying self-service platforms in IT operations
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