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Senior Manager, End User Automation

7/13/2025

No location specified

Job Summary

A company is looking for a Senior Manager, End User Productivity & Automation to lead their global IT support experience.

Key Responsibilities
  • Lead and mentor a high-impact global support team to foster a culture of ownership and accountability
  • Drive automation and AI adoption to transform support delivery through innovative solutions
  • Establish and monitor KPIs for operational health, guiding decisions with data-driven insights
Required Qualifications
  • 10+ years in IT support or end-user services, with 5+ years in a leadership role managing global remote teams
  • 4+ years of hands-on experience using ServiceNow for automation, reporting, and workflow design
  • Experience applying AI/GenAI tools to IT support workflows or data analysis
  • Proven ability to analyze complex datasets to inform service improvement strategies
  • Strong automation mindset with experience deploying self-service platforms in IT operations

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