Senior Program Director

Job Summary

A company is looking for a Senior Program Director responsible for the successful delivery of client accounts in customer experience management.

Key Responsibilities

• Collaborate with client management and project management to define engagement models and deliver client engagements
• Manage team development, oversee delivery onboarding, and ensure programs are delivered on-schedule and on-budget
• Identify potential risks, develop mitigation strategies, and facilitate large workshops with multiple teams

Required Qualifications

• 15+ years of experience in delivering large transformations and complex client engagements
• Proven ability to bring diverse teams together for digital experience projects
• Expertise in program delivery and strategic initiative execution
• Experience with project management tools and methodologies
• Ability to manage multiple priorities and work under pressure