Senior Program Manager

Job Summary

A company is looking for a Senior Program Manager (Contact Support).

Key Responsibilities

• Lead the integration of customer experiences through technology and automated solutions
• Translate stakeholder needs into testable hypotheses and implement rapid pilots for new strategies
• Develop and manage a comprehensive program roadmap and prioritize initiatives with cross-functional teams

Required Qualifications

• Bachelor's degree or equivalent experience in business, engineering, or a related field
• 8+ years of experience in strategy, program management, or business operations, with at least 4+ years in a fast-paced environment
• Strong program and project management skills, with the ability to manage multiple priorities
• Proven success in a senior program management role or similar leadership position
• Experience leveraging AI to enhance operational and customer experiences