Job Summary
A company is looking for a Senior Scheduling Analyst to optimize scheduling processes and enhance contact center operations.
Key Responsibilities
- Collaborate with Scheduling Analysts and leaders to modify schedules for operational efficiency
- Manage scheduling projects, ensuring clear milestones and effective communication
- Conduct audits and analyze data to recommend scheduling improvements and support the scheduling team
Required Qualifications
- HS Diploma or GED from an accredited institution
- Experience in schedule preparation and analysis
- Proficiency in Microsoft Excel, including formulas and pivot tables
- Experience with call center software applications like SQL and SharePoint
- Ability to gather business requirements and improve operational efficiency
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