Senior Service Assurance Engineer

Job Summary

A company is looking for a Senior Service Assurance Engineer responsible for post-delivery activation issue resolution.

Key Responsibilities

• Read and interpret customer issue reports and communicate with customers for troubleshooting
• Analyze service orders and design records to determine circuit requirements and accuracy
• Lead complex incident calls and coordinate troubleshooting efforts with internal and external teams

Required Qualifications

• Bachelor's degree in an engineering discipline or equivalent experience
• Minimum of five (5) years of telecom experience
• Experience with Salesforce, M6/Metasolv, and fiber test analysis software
• In-depth knowledge of telecommunications standards and fiber engineering network design
• Ability to manage projects and handle ambiguity in a fast-paced environment