Senior Software Support Engineer

Job Summary

A company is looking for a Senior Software Support Engineer to provide technical support and maintain telephony systems in a production environment.

Key Responsibilities

• Provide support for P1 and P2 issues and manage outages
• Collaborate with L2 resources for Root Cause Analysis and mentor L1 and L2 teams
• Monitor system changes and recommend upgrades for telephony products

Required Qualifications

• High School Diploma/GED or higher
• 5+ years of IT experience with production support skills
• 5+ years of experience with Genesys Engage