Senior Technical Support Analyst

Job Summary

A company is looking for a Technical Support, Senior Advocate.

Key Responsibilities

• Deliver first-class support and resolve escalations from Admins and Advocate team
• Collaborate with engineering teams on investigations and facilitate knowledge sharing
• Lead process improvement initiatives within the Support organization

Required Qualifications

• 3+ years of experience in a technical support or customer service environment
• 3+ years of experience troubleshooting technical issues
• Good understanding of Excel, JavaScript, XML, HTML, and CSS
• Able to respond to on-call notifications within 30 minutes
• Experience with SaaS technologies and platforms is preferred