Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to join their Managed Cloud Services Customer Experience team.

Key Responsibilities

• Provide exceptional customer support by troubleshooting and resolving issues in cluster environments
• Contribute to global initiatives to enhance customer experience and improve automation tools
• Act as a direct contact for customer inquiries, documenting interactions and creating reusable solutions

Required Qualifications

• 5+ years of experience in a customer-facing technical support or solutions engineering role
• Proven experience with container technologies and orchestration platforms like Kubernetes and OpenShift
• Experience with developer workflows, Continuous Integration, and Continuous Deployment
• Proficient in scripting and automation skills, with familiarity in tools like Ansible and Terraform
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience